Tim's Computers offers remote assistance over the
internet to help you with your computer problems. Remote Assistance gives our technicians the
ability to work on your computer without actually having to be sitting at your desk.
You will need to call Tim's Computers first and ask for Tim Rauls or the
Service Manager to get online support. This is a service we offer for customers
and charges may be billable if your computer is not under warranty.
We are currently using a program called TeamViewer for remote access. If
you would like to receive remote help with a computer problem, simply click on the TeamViewer
logo below and the software will install itself. Once installed, the program will
generate two small sets of numbers that you will read to our technicians. These sets of numbers are
what enable us to access your computer. The software only works per instance, meaning once the
technician is finished working with your computer, nobody will be able to access it unless you run
the program from our website.
If you have any questions about this software or any other remote access
programs, or if you would like to request remote assistance from our staff, please call us at (225)